Dear customers!

Please familiarize yourself with our working hours and the terms for placing and shipping orders.

 

Working hours:

Day	Hours
Monday	07:00–15:30
Tuesday	07:00–15:30
Wednesday	07:00–15:30
Thursday	07:00–15:30
Friday	07:00–15:30
Saturday	Day off
Sunday	Day off

 

Payment Methods:

• immediately on the website when placing an order, by Visa/Mastercard of any bank using the LiqPay service;
• by bank transfer to our organization’s IBAN details based on the issued invoice.

 

For paid orders totaling 1500 UAH or more, delivery to a Ukrposhta or Nova Poshta branch is free of charge!

If the order amount is less than 1500 UAH (to a branch), the customer pays for delivery according to the carrier’s rates.

 

Delivery Terms:

Carriers and Delivery Methods:

• Ukrposhta branch;
• Nova Poshta branch or parcel locker;
• Nova Poshta courier delivery.

 

Refund conditions for prepayment:

⚠️ If the customer:

✅ does not pick up the parcel from the branch;

✅ refuses the order without a valid reason;

✅ does not show up to receive the parcel,

the delivery prepayment is non-refundable, as it is used to cover transportation costs both ways.

 

⚠️ If the customer arrives at the branch and refuses the order due to:

✅ manufacturing defects;

✅ mismatch with the order;

✅ damage during transportation,

the delivery prepayment is refunded in full!

 

Fully paid orders:

If a fully paid order is not collected by the customer from the Nova Poshta or Ukrposhta branch and is returned to the sender, the refund is issued minus the actual transportation costs for delivery both ways.

ℹ️ In accordance with Article 693 of the Civil Code of Ukraine and Article 13 of the Law of Ukraine “On Consumer Protection”, the advance payment is subject to refund to the buyer. However, in case of return of the parcel due to the buyer’s fault, shipping costs incurred by the seller for both-way delivery are deducted from the refund.

Due to an increasing number of unclaimed parcels, we kindly ask you to understand these conditions!